Terms of use and privacy

1. Using Otigen Invoicing

You need an Otigen account. Keep your sign-in details secure. You are responsible for what happens in your account.

2. Your invoices and your tax

You are responsible for the accuracy of your invoices and for your own tax obligations. Otigen Invoicing is a tool for recording days and preparing invoices. It is not tax, accounting or legal advice. Check each invoice before you issue it.

3. Your business details

The name, ABN, address, bank details and other business information on an invoice are the details you enter. Otigen does not put its own business details on your invoices.

4. Acceptable use

Do not use Otigen Invoicing for anything unlawful, try to access anyone else's data, or try to disrupt the service.

5. Availability and changes

We aim to keep Otigen Invoicing available and working, but it may sometimes be unavailable, and features may change. We will give reasonable notice of significant changes where we can.

6. Fees

Otigen Invoicing starts with 30 days free, with no card needed. After that it costs $9.99 a month or $99 a year, or it comes with the Sole Trader Bundle at $19.99 a month or $199 a year, which also includes Otigen Expense Manager and Otigen Connect. Prices are in Australian dollars and include GST. Stripe takes your payment, and we never see your full card number. These are our fees to you. They have nothing to do with the invoices you send your own clients.

A plan renews automatically until you cancel. You can cancel at any time under Billing in Settings, and you keep access until the end of the period you have paid for. If a payment fails, you have 7 days to update your card before access stops. If you pay with more than 2 days of your free trial left, the first charge comes when the trial would have ended.

When your trial or plan ends, your invoices stay in your account and you can still use Download my data, including your issued invoice PDFs, or delete your account. We do not refund part of a period, except where the Australian Consumer Law requires it. A full refund ends the plan straight away. We will tell you before any price changes.

7. Ending your use

You can stop using Otigen Invoicing at any time. To close your Otigen account entirely, go to Settings > Security > Delete my account. Use Download my data on the same page first if you want a copy, including your issued invoice PDFs. We may suspend or end access if these terms are breached, with notice where reasonable.

8. Liability

To the extent the law allows, Otigen is not liable for indirect or consequential loss, or for invoices you issue. Nothing in these terms limits your rights under the Australian Consumer Law.

9. Governing law

These terms are governed by the laws of Queensland, Australia.

What we collect

• Your account details, such as your name and email address.
• The business details you enter, such as your business name, ABN, address, contact details, bank details and logo.
• Your clients and their contact details, engagements, tasks, rates and timesheet entries.
• Your invoices and invoice lines, and the PDF of each invoice you issue.
• Your invoice numbering and other settings.

Client details are personal information about other people. Only enter details you are entitled to use for invoicing.

How we use it

To provide Otigen Invoicing, store your records, prepare the PDFs and exports you ask for, and provide support. Otigen Invoicing does not use AI to read or write your invoices. We do not sell your information or use it for advertising.

Who stores and processes your data

We use these service providers: Supabase (sign-in, database and file storage), Vercel (website hosting) and Resend (sending account emails, such as your welcome email). Some of them store or process data outside Australia, including in the United States.

Exports

You can export your invoices as a CSV file, which opens in Excel, and download each invoice as a PDF. Download my data, in Settings > Security, gives you everything in Otigen Invoicing in one zip file.

Keeping and deleting

Your records are kept until you delete them or delete your account. A draft invoice can be deleted. Once an invoice is issued, it is kept as a record and cannot be edited or deleted, including its lines and the timesheet entries on it. Its PDF is kept with it. You can void it or mark it paid. Issued invoices are only removed if you delete your Otigen account.

When you delete a timesheet entry, it is hidden straight away so you can undo the delete, then permanently removed by a daily cleanup after 7 days. Entries on an issued invoice are not removed. Our database provider's backups may hold copies for a short period before they are overwritten.

Delete my account, in Settings > Security, removes your business details, clients, timesheets, invoices, PDFs, logo and the rest of your Otigen account straight away. You are responsible for keeping your own copies of invoices for as long as the ATO requires, so download them first.

Security

Your records are only accessible from your account. Files are stored privately, and data is encrypted in transit. No system is completely secure, so please keep your sign-in details safe.

Access, correction and complaints

You can get a copy of your information at any time with Download my data, in Settings > Security. You can correct your business details, clients and draft invoices yourself. To ask for anything else, correct your information, or make a complaint, email support@otigen.com.au. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Email support@otigen.com.au for privacy questions. Otigen Invoicing is operated by Joe Weir trading as Otigen.