Terms of use and privacy

1. Using Otigen Connect

You need an Otigen account. Keep your sign-in details secure. You are responsible for what happens in your account and for everything on your card.

2. Your card is public

Your card is a public web page at otigen.com.au/connect/ followed by your handle. Anyone with the link or the QR code can see it and save your contact details. Only put details on your card that you are happy for anyone to see.

3. What you can put on your card

Only use your own name, photo and details, or details you are authorised to publish, such as your employer's name and logo colours. Do not impersonate anyone, publish someone else's personal information without their consent, or link to anything unlawful, misleading or harmful. Links on your card go to other websites, which have their own terms and privacy policies.

4. Your handle

Your handle is the last part of your card link. Some words are reserved. When you change your handle, your old link keeps working and sends visitors to your new one, and nobody else can take your old handle. We may remove or change a card or handle that breaches these terms, with notice where reasonable.

5. Availability and changes

We aim to keep Otigen Connect available and working, but it may sometimes be unavailable, and features may change. We will give reasonable notice of significant changes where we can.

6. Fees

Otigen Connect starts with 30 days free, with no card needed. After that it costs $4.99 a month or $49 a year, or it comes with the Sole Trader Bundle at $19.99 a month or $199 a year, which also includes Otigen Expense Manager and Otigen Invoicing. Prices are in Australian dollars and include GST. Stripe takes your payment, and we never see your full card number.

A plan renews automatically until you cancel. You can cancel at any time under Billing in Settings, and you keep access until the end of the period you have paid for. If a payment fails, you have 7 days to update your card before access stops. If you pay with more than 2 days of your free trial left, the first charge comes when the trial would have ended.

When your trial or plan ends, your public card and QR code show as paused until you choose a plan, and your details stay in your account. You can still use Download my data or delete your account. We do not refund part of a period, except where the Australian Consumer Law requires it. A full refund ends the plan straight away. We will tell you before any price changes.

7. Ending your use

You can pause or delete your card at any time in Connect Settings. To close your Otigen account entirely, go to Settings > Security > Delete my account. Use Download my data on the same page first if you want a copy. We may suspend or end access if these terms are breached, with notice where reasonable.

8. Liability

To the extent the law allows, Otigen is not liable for indirect or consequential loss, or for how other people use details you publish on your card. Nothing in these terms limits your rights under the Australian Consumer Law.

9. Governing law

These terms are governed by the laws of Queensland, Australia.

What we collect

• Your account details, such as your name and email address.
• Your card: name, title, company, credentials or bio, tagline, accent colour, your links (for example email, phone, LinkedIn, website or a booking page) and your profile photo.
• Your handle, your previous handles, and your settings (QR colour and whether your card is paused).

We do not keep a list of who views your card or saves your contact. Page visits are counted in Vercel Web Analytics as described in our Privacy Policy.

What is public

While your card is live, everything on it is public: anyone can open the page, and the card details can be read by anyone who knows your handle. We ask search engines not to index card pages, but we cannot stop people sharing your link or copying what is on it.

Your profile photo is stored in public file storage, so it can be opened by anyone who has the photo's web address. It is also used as the preview image when your link is shared in apps such as messaging or social media.

Save contact

Save contact gives visitors a contact file (vCard) made from your card when they open it. It contains:

• Your name, title and company.
• The first email address and phone number in your links.
• A website (your first web link, or your card link) and your LinkedIn link.
• Your profile photo, as a small JPEG.
• Your tagline, as a note.

Once a visitor saves it, the contact is on their device and we cannot change or remove it. Connect Settings shows exactly what the contact file contains.

Old links

When you change your handle, we keep your previous handles so old links and printed QR codes send visitors to your current card, and so nobody else can take them. Previous handles are kept until you delete your card or your account.

Pausing and deleting your card

To pause your card, turn off Card is live in Connect Settings. Visitors then see a page saying the card isn't available. Your details stay saved so you can turn it back on. Your photo stays in storage while the card is paused.

Delete your card, in Connect Settings, removes your card, your previous handles and your profile photo straight away. It cannot be undone. Old links and QR codes stop working. You keep Connect and can make a new card. Delete my account, in Settings > Security, removes your card and the rest of your Otigen account.

How we use it

To show your card, make your QR code and contact file, keep your old links working, and provide support. We may view or edit a card to help you with it or to deal with a breach of these terms. We do not sell your information or use it for advertising.

Who stores and processes your data

We use these service providers: Supabase (sign-in, database and file storage) and Vercel (website hosting and visit counts). Some of them store or process data outside Australia, including in the United States.

Security

Only you can change your card. Data is encrypted in transit. No system is completely secure, so please keep your sign-in details safe.

Access, correction and complaints

You can change your card at any time in Connect. Download my data, in Settings > Security, gives you a copy of your card, your previous handles and your photo. To ask for anything else, correct your information, or make a complaint, email support@otigen.com.au. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.