Terms of use and privacy

1. Using Command Centre

Command Centre is set up for you by Otigen. You need an Otigen account with Command Centre access and two-factor sign-in. Keep your sign-in details and your phone secure. You are responsible for what happens in your account.

2. AI suggestions

Your daily brief, email summaries, suggested replies and day plan are written by AI. AI can make mistakes and miss things. Check anything important in your own email and calendar before you rely on it. Command Centre does not send email or change your calendar for you.

3. Acceptable use

Only connect email and calendar accounts that you own or are authorised to use. Do not use Command Centre for anything unlawful, try to access anyone else's data, or try to disrupt the service.

4. Availability and changes

We aim to keep Command Centre available and working, but it may sometimes be unavailable or out of date, for example if Google is unavailable or a connection needs to be renewed. Features may change. We will give reasonable notice of significant changes where we can.

5. Fees

Any fee for Command Centre is agreed with you before you start. We will not charge you without telling you first.

6. Ending your use

You can stop using Command Centre at any time. To have your email and calendar disconnected, email support@otigen.com.au (see Disconnecting Google below). To close your Otigen account entirely, go to Settings > Security > Delete my account. Otigen is notified automatically and removes your Google connection. Use Download my data on the same page first if you want a copy. We may suspend or end access if these terms are breached, with notice where reasonable.

7. Liability

To the extent the law allows, Otigen is not liable for indirect or consequential loss, or for loss caused by relying on an AI summary, suggestion or plan without checking it. Nothing in these terms limits your rights under the Australian Consumer Law.

8. Governing law

These terms are governed by the laws of Queensland, Australia.

Connecting Google

Connecting your email and calendar is optional. Joe connects each account with you, and you sign in to Google yourself to give access. The access is read only: Command Centre can read your Gmail messages and your Google Calendar events. It cannot send, change or delete your email, and it cannot create, change or delete calendar events. Google shows you exactly what access is being asked for before you agree.

Your Google sign-in is held in our automation service, n8n, which reads your email and calendar on a schedule (early morning, late morning and mid afternoon, and when you tap Refresh). It is not stored in the Otigen database. The sign-in token is stored encrypted.

What we read and store from Google

• Email: for each message, the sender's name and address, the subject, the date received, and a preview of up to 300 characters. We do not store the full body of your emails or your attachments.
• Calendar: events from today to 7 days ahead, with their title, times, location, meeting link and attendees.
• For each connected account: its email address, a label you choose, and when it last synced, so we can tell you if it needs to be reconnected.

What else Command Centre stores

• Your account details, such as your name and email address.
• Your actions, projects, reading list, ideas, routines, goals and quarterly focus, and your weekly review.
• AI results: each email's category, priority, a short summary and a suggested reply, and your daily brief and day plan.
• Travel times to your events, and household settings if you share with a partner.
• Whether you marked an email done or snoozed it. This only changes Command Centre, not your Gmail.

How we use it

Only to show you what needs your attention: your daily brief, the emails that need a reply, your calendar, travel times and your actions. We do not sell your information, use it for advertising, or use it to build a profile of you for anyone else.

AI

Command Centre uses Claude, made by Anthropic, to sort your emails, write summaries and suggested replies, write your daily brief and update your day plan, and to turn notes you type or paste into actions. To do that, we send Anthropic the details it needs: email senders, subjects and previews or summaries, your calendar event titles, times and locations, the weather, and your action and goal titles. Under Anthropic's commercial terms this data is not used to train its models, and Anthropic deletes it within 30 days unless it must keep it longer for safety or legal reasons.

Other services

• Google Routes works out travel times to your events. The event location is sent to Google. If you use Travel from here, your device's current position is sent too. Your position is not stored.
• Open-Meteo provides the weather. Only a fixed city location is sent, no personal information.

Sharing with a partner

If you choose to link Command Centre with a partner, you choose whether they can see your brief, your calendar and your weekly review. Your email is never shared: a shared brief leaves out email items. You can also give your partner an action, which then stays on their list.

Who stores and processes your data

We use these service providers: Supabase (sign-in and database), Vercel (website hosting), n8n (the automation service that connects to Google and runs the daily sync), Anthropic (AI) and Google (Gmail, Google Calendar and travel times). Some of them store or process data outside Australia, including in the United States.

Keeping and deleting

• Stored email details are kept for about 30 days, then deleted.
• Calendar events, briefs and day plans are kept while you use Command Centre.
• Your actions, routines and goals are kept until you delete them. A deleted item is hidden straight away so you can undo it, then permanently removed by a daily cleanup after 7 days.
• Delete my account, in Settings > Security, removes your Command Centre data from the Otigen database straight away, including stored email details, calendar events, briefs and connected account records. An action you gave a partner stays on their list.

Our database provider's backups may hold copies for a short period before they are overwritten.

Disconnecting Google

To disconnect an account, email support@otigen.com.au and we will remove the connection and the sign-in held in n8n. You can also remove Command Centre's access yourself at any time in your Google Account, under Third-party apps and services. Once access is removed, Command Centre can no longer read that account. If you delete your Otigen account, Otigen is notified automatically and removes the Google connection and the sign-in held in n8n. You can also remove access in your Google Account straight away if you prefer not to wait.

Google API Services User Data Policy

Otigen Command Centre's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular:

• We only use Gmail and Google Calendar data to provide and improve the Command Centre features you use.
• We only transfer it to others when needed to provide those features (such as the AI provider and the service providers listed above), to comply with the law, or as part of a merger or sale with notice to you.
• We do not use it for advertising, and we do not sell it.
• We do not use it to develop, improve or train generalised AI or machine learning models.
• People do not read it unless you ask us to (for example for support), it is needed for security or to comply with the law, or it has been aggregated and made anonymous for internal operations.

Security

Command Centre requires two-factor sign-in. Your data is only accessible from your account, except what you choose to share with a partner, and data is encrypted in transit. No system is completely secure, so please keep your sign-in details and your phone safe.

Access, correction and complaints

Download my data, in Settings > Security, gives you a copy of your actions, routines and goals. Your email and calendar stay in your Google account. To ask for anything else, correct your information, or make a complaint, email support@otigen.com.au. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.